RM1557.15 · G-Cloud 15 · Lot 2b Software as a Service
Cloud Service Management and ITSM Integration
This service supports integration of cloud services with service management and ITSM processes. This service helps organisations align cloud operations with incident, problem, change, and service management practices to ensure consistent, controlled service delivery.
Framework
RM1557.15 G-Cloud 15
Lot 2b
Software as a Service
Lot 3
Cloud Support Service
Listings
28 SaaS + 39 support
Platform
eSourcing Data
eSourcing Data procurement technology is available to public-sector buyers through the RM1557.15 G-Cloud 15 framework agreement, with services listed on the Digital Marketplace. Individual purchases are made as call-off contracts under the framework.
Features
- ITSM integration assessment
- Service management process alignment
- Cloud-to-ITSM integration planning
- Tooling strategy advisory
- Stakeholder engagement support
- Continuous improvement planning
Benefits
- Improved service consistency
- Reduced operational friction
- Improved change control
- Better risk management
- Improved service transparency
- Evidence-based compliance
Commercials
- Volume discounts from 5% to 17.5% by annual contract value
- Education pricing available
- Free trial available
- Purchases complete as G-Cloud call-off contracts
A written quotation itemises licence, implementation and support for your organisation type, user numbers and modules.
Service documents
- Pricing document (ODS)
- Service definition document (PDF)
- Terms and conditions (PDF)
How buying works
- 1Tell us your requirement, or book a demonstration.
- 2We map it to this listing and issue a written proposal.
- 3You complete your G-Cloud call-off procedure and award.