Supplier relationship management software for the post-award relationship.
Manage supplier performance, reviews and relationships once the contract is live, using scorecards, actions and a shared history that everyone can see. Supplier relationship management software turns a signed contract into an active, measured relationship. Built for PA23, it connects to the same record that captured onboarding and contract data.
What is supplier relationship management (SRM) software?
Supplier relationship management software, or SRM, is the tool that manages what happens after a contract is awarded. Onboarding gets a supplier set up; SRM keeps the relationship working. It tracks performance against agreed measures, structures review meetings, records issues and actions, and gives buyer and supplier a shared view of how the relationship is going over time.
Not every supplier needs the same attention, so SRM software helps you segment. Strategic suppliers get formal scorecards, regular reviews and improvement plans; transactional suppliers are monitored more lightly. The point is to spend management effort where it changes outcomes, and to keep a documented history so nothing depends on one person's memory or inbox.
In eSourcingData, SRM draws on the same connected record used at onboarding, evaluation and contract stages. Performance data sits alongside the contract it relates to, so reviews are grounded in real obligations and history rather than assembled from scratch. When a contract comes up for renewal, the full relationship record is already there to inform the decision.
What SRM software should do
Performance scorecards
Score suppliers against agreed measures over time, so performance is tracked consistently rather than by anecdote.
Structured reviews
Schedule and record review meetings with agendas, notes and follow-up actions kept against the supplier.
Action tracking
Log issues and improvement actions, assign owners and dates, and see what is outstanding at a glance.
KPI and SLA monitoring
Keep key performance indicators and service levels visible so slippage is spotted early.
Supplier segmentation
Focus effort by segmenting strategic, important and transactional suppliers with appropriate governance.
Shared history
A single relationship history means context is never lost when people change roles.
Explore: Supplier management software, Supplier onboarding software, Supplier risk management software, Contract management software.
Why eSourcingData for SRM
We combine SRM tooling with hands-on procurement support, so your review cadence and scorecards reflect how your categories really operate.
Grounded in the contract
Performance data sits next to the contract and obligations it relates to, not in a separate silo.
One connected record
Onboarding, evaluation, contract and relationship data all live on one record from sourcing to contract.
Built for PA23
Aligned with the Procurement Act 2023 and UK public procurement practice from the ground up.
Support that knows procurement
Over 20 years of combined UK procurement experience behind the platform and the people helping you use it.
FAQs
What is supplier relationship management (SRM) software?
SRM software is a tool for managing supplier performance and relationships after a contract is awarded. It tracks performance against agreed measures, structures reviews, records issues and actions, and gives buyer and supplier a shared history over the life of the relationship.
How is SRM different from supplier onboarding?
Onboarding is the one-off setup that gets a supplier approved and transacting. SRM is the ongoing work that follows, managing performance, reviews and the relationship for as long as the supplier is engaged.
Do I need to manage every supplier the same way?
No. SRM software supports segmentation, so strategic suppliers get formal scorecards and regular reviews while transactional suppliers are monitored more lightly.
How does SRM support contract renewals?
Because performance and relationship history sit alongside the contract, the full record is available at renewal, so decisions are informed by evidence rather than gut feel.
Is it suitable for public sector organisations?
Yes. eSourcingData is built for the Procurement Act 2023 and serves public sector, private sector, consultancies and charities, with multi-client capability.
How much does it cost?
Pricing is bespoke and depends on your organisation and requirements. Free trials and pilots are available for eligible organisations - contact us to discuss.
Turn awards into managed relationships
See how SRM works on the same record as your sourcing and contract data. Book a demo or request a bespoke quote.